SERVICE PRICING

We have no set prices for any pet breed, as each pet is different in coat condition, texture, styling requesting, size, and of course breed. Our listed prices are only an estimate and all actual pricing upon checkout will be determined by coat condition, pet’s behavior, style requested, breed, and size. All estimates given are not guaranteed pricing and final prices are nonnegotiable and subject to change without notice.

CANCELLATIONS & NO CALL NO SHOWS (NCNS)

We will assess a $25.00 fee to pet parents that cancel with less than 24-hour’s notice. If there is a No Call No Show (NCNS), there will be a $25.00 fee with the possibility of future deposit requirements. Repeated offensives will result in future termination of all services. All fees must be paid in full prior to next grooming service.

PAYMENT

We require all payments paid in full for Services rendered prior to any pet being returned to their family. We do not accept checks. Acceptable payments are Cash, Credit Card, Apply Pay, and Zelle.

LATE ARRIVALS

We will accept all pet parents that show up before 15 minutes late without approval but ask to be informed if planning on arriving 20 minutes or more late. These appointments will be subject to our No-Show fee and asked to reschedule.

COMPLETION TIME

We have no guaranteed completion times for any pet, but average appointments take anywhere from 3 to 5 hours. Any pet needing faster turnaround will need to approve with management prior to leaving to ensure we can accommodate.

SERVICE REFUSAL – AGGRESSIVE/STRESSED/DIFFICULT

We will attempt and work with any pet, despite their history, but always retain the right to alter, cease, or refuse current and future services for any pet at any time for any reason if deemed in the pet’s best interest or a potential safety
risk.

FIRST GROOMING

We do not guarantee any more than a Mini Groom (face/feet/butt trim) for a pet’s first few grooming appointments. This policy is to uphold our goal in providing every pet a pleasant experience to earn and maintain their trust.

SENIOR/ELDERLY PET

We will not force any pet that is considered a senior, over the age of 10 years old, through any process they are not comfortable with. As we will not be held responsible for any reaction due to the mental or physical stress it may cause to a geriatric pet. They will be groomed for cleanliness and comfort, not for style.

LEASH/CARRIER

We require all clients bring their pet in on a short leash or inside a carrier, and never be left to roam the lobby area. This policy is for the safety, security, and well-being of every pet and their parents entering and leaving our store.

INCLUDED SERVICES

We include nails, ear cleaning, plucking(REQUEST ONLY), glands (REQUEST ONLY), and bath in every bath or groom we do. As such this is included in the final price, whether they were performed or not. Bathing is not optional for dogs and home bathing prior to grooming will not yield the same result as our bathing process therefore we require every dog bathed by us.